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Effective Date: November 4, 2025
Last Updated: November 4, 2025
Golden Muslin (“Company”, “we”, “us”, or “our”) values your trust and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.goldenmuslin.com (the “Site”) or use our services (the “Services”). This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
For the purposes of this Privacy Policy:
– “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
– “Sensitive Personal Data or Information (SPDI)” includes financial information, passwords, and health data as defined under the IT Rules, 2011.
– “Data Fiduciary” refers to Golden Muslin, which determines the purpose and means of processing personal data.
– “Data Principal” refers to the individual (you) whose personal data is being processed.
We may collect and process the following information:
a) Information You Provide Directly: name, address, email, contact number, account details, payment information, and communications.
b) Information Collected Automatically: device details, IP address, location, and browsing activity via cookies.
c) Information from Third Parties: payment processors, logistics partners, and marketing/analytics providers.
We collect and process personal data for lawful purposes, including:
1. To provide, manage, and improve our products and services.
2. To process orders, payments, and deliveries.
3. To send order updates and notifications.
4. To provide customer support.
5. To send promotional or service-related communications with consent.
6. To ensure security and prevent fraud.
7. To comply with applicable laws.
We process your personal data based on:
– Your consent, where required under DPDPA 2023.
– Legitimate use, such as for fulfilling contractual obligations, providing requested services, or complying with legal obligations.
Personal data will be retained only for as long as necessary to fulfil its purpose or as required by law. Upon withdrawal of consent or completion of purpose, data will be securely deleted or anonymized.
We may share data with:
– Service providers (payment gateways, logistics, IT, marketing, analytics).
– Legal authorities when required by law.
– Affiliates or partners under confidentiality obligations.
We do not sell or trade personal data to third parties.
Golden Muslin adopts Reasonable Security Practices and Procedures under Rule 8 of the IT (SPDI) Rules, 2011, including:
– Secure server configuration and encryption.
– Access control and regular audits.
– Compliance with ISO/IEC 27001 or equivalent standards.
We may transfer personal data outside India to jurisdictions providing equivalent protection. Such transfers will comply with the DPDPA 2023 and applicable government safeguards.
Under the DPDPA 2023, you have the following rights:
– Access: Request details about your data.
– Correction and Erasure: Correct or delete data as needed.
– Nominate: Designate someone to act on your behalf.
– Withdraw Consent: Withdraw consent anytime.
– Grievance Redressal: File complaints with our Grievance Officer.
We use cookies and similar technologies to enhance performance and personalize your experience. You can modify cookie preferences through browser settings. Blocking cookies may impact functionality.
In compliance with Rule 5(9) of the IT (SPDI) Rules, 2011:
Grievance Officer: Prabhat Ranjan
Email: [email protected]
Address: C-157, BL-C, Survey Park Road, Purba Diganta, Santoshpur, Kolkata – 700075, West Bengal, India
Response Time: Within 15 working days.
Golden Muslin may revise this Policy from time to time. Updated versions will be posted on the website with a revised effective date.
Data Controller: Golden Muslin
Email: [email protected]
Address: C-157, BL-C, Survey Park Road, Purba Diganta, Santoshpur, Kolkata – 700075, West Bengal, India
Golden Muslin adheres to the principles of transparency, accountability, and consent under the Digital Personal Data Protection Act, 2023, and the Information Technology (SPDI) Rules, 2011.